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Player Safety

11jll Responsible Gaming – Safe Play for Philippine Members

Gaming on 11jll is meant to be enjoyable entertainment — not a source of financial stress. This page covers the tools available to help you manage your play, the signs that gaming may be becoming a problem, and how to get support if you need it.

Important Reminder

No game outcome on 11jll is guaranteed. Online gaming involves real money and real risk. Never gamble with money you cannot afford to lose, and always set a budget before you play.

Our Approach

How 11jll Supports Responsible Play

Six ways 11jll helps members stay in control of their gaming experience.

21+ Age Policy

Registration on 11jll is strictly limited to persons aged 21 and above. Identity verification is part of the account process to enforce this requirement.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account at any time. Once a limit is applied, it takes effect immediately and cannot be increased without a cooling-off period.

Session Time Controls

Set a time limit for individual gaming sessions. When the limit is reached, you'll receive a notification and the session will end. This helps you stay aware of how long you've been playing.

Cooling-Off Period

Take a break from gaming for a defined period — one day, one week, one month, or a custom duration. Your account will be temporarily restricted from deposits and play.

Self-Exclusion

If you feel you need a longer break, self-exclusion closes your 11jll account for an extended period. Self-exclusion is not easily reversed and is intended as a serious step.

Support Access

The 11jll support team can be reached through the platform's live chat or by email. If you have concerns about your account or gaming behaviour, reaching out is always the right step.

Self-Management Tools

Tools Built Into Your Account

All of the following tools are available to every registered 11jll member. You can access them through your account settings without needing to contact support first.

Deposit Limit

Set a maximum amount you can deposit within a day, week, or month. Reducing a limit takes effect right away. Increasing a limit has a mandatory delay to prevent impulsive decisions.

Session Time Limit

Choose how long each gaming session can run before you're notified and the session closes. Useful for players who lose track of time during longer play periods.

Cooling-Off

Step back from gaming for a defined period. You choose the duration — from 24 hours to several weeks. Account access for gaming is restricted, but you can still withdraw available balance.

Self-Exclusion

Request full exclusion from the 11jll platform for a minimum period. Once applied, this cannot be undone for the duration of the exclusion. Contact support to start this process.

Activity History

Review your deposit history, withdrawal records, and gaming activity through your account. Checking your own patterns regularly is one of the simplest ways to stay informed.

Know the Signs

When Gaming Stops Being Fun

Most people who play online games do so without any problems. But for some, patterns can develop that are worth paying attention to. The following signs may indicate that gaming is having a negative impact.

  • Spending more than you originally planned, regularly or consistently
  • Chasing losses — depositing again after losing in an attempt to win back what you spent
  • Feeling anxious or irritable when you're not able to access the platform
  • Borrowing money or using essential funds — rent, bills, groceries — to fund gaming
  • Hiding your gaming activity or the amount you're spending from family
  • Gaming becoming the primary way you manage stress, loneliness, or boredom
  • Finding it difficult to stop playing even when you've planned to
Recognising these signs in yourself is a strength, not a weakness. If any of the above feel familiar, it's a good time to use the self-management tools in your account or contact 11jll support to discuss your options.

What 11jll Will Not Do

  • We will never promise guaranteed winnings or suggest that any strategy removes the risk of losing.
  • We will never market to members who are currently on a cooling-off or self-exclusion period.
  • We will never design platform features specifically to extend play beyond what a member intended.
  • We will never allow anyone under 21 years of age to create an account or place a bet.
Playing Smart

Tips for Keeping Gaming in Its Place

Simple habits that help keep online gaming a fun part of your week — not something that takes over it.

1

Set a Budget First

Decide exactly how much you're comfortable spending before you open the platform. When that amount is gone, stop. Use the deposit limit tool to enforce this automatically.

2

Use a Time Limit

Set a session time limit in your account settings. It's easy to lose track of time when you're having fun — a hard limit removes the temptation to keep going "just a few more minutes."

3

Don't Chase Losses

If you've had a losing session, the urge to deposit more and win it back is one of the most common patterns in problem gambling. Accepting a loss and stopping is always the right call.

4

Keep Other Interests

Online gaming is most enjoyable as one activity among many — not the main thing. Make sure other parts of your week stay in place: family time, hobbies, social plans, rest.

5

Play With Spare Money Only

Only ever use money that you've genuinely set aside for entertainment. Never use funds earmarked for essential expenses — bills, rent, food, family needs — to make a deposit.

6

Check Your History

Your account's activity history shows exactly what you've deposited and spent. Reviewing it honestly every week or two helps you see whether your patterns match the budget you set.

7

Talk to Someone You Trust

If gaming is starting to feel like something you need to hide, that's a signal worth taking seriously. Talking to a family member or friend can help you get an honest outside perspective.

8

Take Breaks Regularly

Even if you're not experiencing any problems, regular breaks from gaming are healthy. Use the cooling-off feature if you'd like the platform to help enforce a planned break.

Common Questions

Responsible Gaming FAQ

Log in to your 11jll account and navigate to your account settings. The responsible gaming or account limits section will let you choose a daily, weekly, or monthly deposit limit. Once you set a limit, it applies immediately. If you want to lower your limit, the change is instant. If you want to raise it, there is a mandatory waiting period before the increase can take effect.

The minimum age to register and play on 11jll is 21 years old. This requirement applies to all members and is enforced through identity verification during the account process. If a member is found to be under 21, their account will be immediately suspended, any balance will be forfeited, and access will be permanently revoked.

A cooling-off period is a short-term break — typically a few days to a few weeks — during which gaming and deposits are restricted. It's reversible after the chosen period ends. Self-exclusion is a longer-term measure, intended as a more serious step. Once applied, self-exclusion cannot be reversed for its full duration. If you're unsure which is appropriate for your situation, contact 11jll support to talk it through.

Yes. During a cooling-off period, withdrawal of your available balance remains possible even though deposits and gaming are restricted. During self-exclusion, the same applies — if you have funds in your account, you can request a withdrawal. Contact 11jll support if you need assistance with this while a restriction is active.

The most important thing is to approach the situation with care and without judgment. Try to have an honest conversation with the person you're concerned about. If you believe they have a 11jll account and you are aware of self-exclusion as an option, you can encourage them to use it. You can also contact 11jll support directly to report a concern, and the team will handle the matter with discretion.

No. Online gaming — including slots, live casino, and eBingo — is entertainment, not a reliable way to earn money. All game outcomes involve chance. There is no strategy or system that guarantees consistent winnings. Over time, every player should expect that the cost of entertainment will exceed what they win back. 11jll will never claim otherwise, and any third-party claim of a guaranteed system should be treated with extreme scepticism.
Play Within Your Limits

Enjoy 11jll Responsibly

If you're ready to play, create an account and use the built-in tools to set your limits before your first deposit. Gaming is more enjoyable when you stay in control from the start.

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