These Terms and Conditions govern your use of the 11jll platform. Please read them carefully before registering or placing any bets. By creating an account, you confirm that you have read and agree to these terms.
A quick overview of the main areas addressed in the 11jll Terms and Conditions. Read the full text below for complete details.
Who can register, the information required, your responsibilities as an account holder, and the 21+ age requirement that applies to all 11jll members.
How funds are added and withdrawn in Philippine Peso, accepted local payment methods, processing timelines, and account verification requirements.
The rules that govern gameplay across slots, live casino, eBingo, and other game categories — including how disputes are handled and what constitutes prohibited conduct.
General conditions that apply to bonus offers and promotional activities, including eligibility requirements. Specific terms for individual promotions are published alongside each offer.
How your personal information is collected, stored, and used. Full details are in the Privacy Policy, which forms part of your agreement with 11jll.
The responsible gaming commitments 11jll maintains, the self-management tools available to all members, and the platform's 21+ age policy.
These Terms and Conditions ("Terms") govern the relationship between 11jll ("the Platform", "we", "us") and any person who registers for or uses the 11jll platform ("you", "the Member"). The Platform operates as an online gaming service accessible to eligible users in the Philippines.
By accessing the 11jll website or app, creating an account, making a deposit, or participating in any game or promotion, you agree to be bound by these Terms, the Privacy Policy, and any additional rules or terms applicable to specific games or promotions published on the platform. All of these documents together form your agreement with 11jll.
These Terms are written in English and govern all activity on the platform. In the event of any inconsistency between translated or summarised versions and these Terms, the English text takes precedence.
To register and use the 11jll platform, you must:
11jll reserves the right to request proof of age and identity at any time. If you are found to be under 21 years of age, your account will be immediately suspended, any outstanding balance will be forfeited, and access will be permanently revoked.
Each person may hold only one account on 11jll. Duplicate accounts are prohibited and will be closed if detected. Only one account per household, device, or shared IP address is permitted under normal circumstances.
When registering, you are required to provide accurate and truthful personal information including your full legal name, date of birth, and contact details. You are responsible for keeping this information up to date.
Your account login credentials — username and password — are personal and confidential. You must not share them with anyone. 11jll will never ask you for your password. Any activity conducted through your account while logged in is your responsibility.
Account verification (KYC) may be required before withdrawals are processed or at any point during your use of the platform. This process involves confirming your identity and payment details using accepted documents. Until verification is complete, certain account functions may be restricted.
11jll reserves the right to suspend or close accounts that are found to be in breach of these Terms, that show signs of fraudulent activity, or that cannot be verified.
All deposits on the 11jll platform are made in Philippine Peso (PHP). There is no currency conversion at the point of deposit.
Accepted deposit methods include Philippine online and mobile banking, local bank transfers, and e-wallets available to Philippine users. The specific payment options available are displayed on the deposit page within your account.
Deposits are generally credited to your account balance upon successful processing. Processing times may vary depending on the payment method used. 11jll is not responsible for delays caused by third-party payment providers.
Funds deposited into your 11jll account are for gaming purposes only. They may not be deposited and immediately withdrawn without corresponding gaming activity. 11jll reserves the right to review and reverse transactions that appear to be intended to exploit deposit and withdrawal mechanics rather than to fund legitimate gaming play.
Minimum and maximum deposit amounts are set per payment method and are displayed at the time of deposit. These limits may be adjusted for VIP members in accordance with their tier benefits.
Withdrawal requests are processed in Philippine Peso. You may withdraw funds from your account balance subject to the following conditions:
11jll aims to process withdrawal requests promptly. Processing times may vary by payment method and account tier. VIP members at higher tiers receive priority processing as part of their tier benefits. If a withdrawal request requires additional verification, the processing time may be extended while that review is completed.
11jll reserves the right to withhold or reverse withdrawals where fraudulent activity, a breach of these Terms, or an error in crediting is identified.
All games available on 11jll — including slots, live casino tables, eBingo, and other titles — operate according to their individual game rules. These rules are accessible within each game interface. By placing a bet, you confirm that you have understood the applicable game rules.
Slot games use Random Number Generator (RNG) technology to determine outcomes. Live casino games are conducted by real dealers in real time and are subject to the rules of each specific table game. eBingo draws are conducted electronically with results determined by automated random draw systems.
In the event of a technical fault during a game — including server interruptions, connection issues, or software errors — 11jll will attempt to reconstruct and settle the affected bet fairly. Where reconstruction is not possible, the bet may be void and the stake returned. The platform's decision in such cases is final.
Winnings credited to your account as a result of a software error or platform malfunction are not valid and will be removed. You are required to notify 11jll immediately if you become aware of such an error and must not attempt to exploit it.
11jll may offer bonuses, promotions, and other incentive programs to members from time to time. Participation in any bonus or promotion is voluntary and subject to the specific terms published alongside that offer.
General conditions that apply to all bonuses unless otherwise stated include:
11jll reserves the right to modify, suspend, or withdraw any bonus or promotion at any time. Bonuses are not transferable between accounts.
The following activities are strictly prohibited on the 11jll platform:
Any member found to have engaged in prohibited conduct may have their account suspended or permanently closed, funds withheld pending investigation, and be reported to relevant authorities where required by law.
11jll collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms. By registering an account, you consent to the collection and use of your data as described in that policy.
Your personal information is used for account management, identity verification, payment processing, and communication regarding your account and applicable promotions. It is not sold to third parties for marketing purposes unrelated to the platform.
11jll uses SSL encryption and standard security measures to protect your account and transaction data. You are responsible for maintaining the confidentiality of your login credentials.
11jll is committed to responsible gaming. Membership and participation in any game on the platform is restricted to persons aged 21 and above. Gaming on the platform is for entertainment purposes. It does not constitute a source of income, and no outcome is guaranteed.
Self-management tools available to all members include deposit limits, session time limits, and self-exclusion. These can be accessed through your account settings. If you are experiencing difficulty managing your gaming activity, we encourage you to use these tools or contact support to discuss your options.
Full details of responsible gaming resources and self-management options are available on the Responsible Gaming page.
11jll reserves the right to update or modify these Terms at any time. Changes will be published on this page with an updated effective date. Where changes are material, notice may be provided through your registered email address or via a platform notification.
Your continued use of the 11jll platform after changes have been published constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using the platform and may request account closure by contacting support.
If you have questions about these Terms or your account, contact the 11jll support team. Support is available through the platform's live chat and by email at [email protected]. Response times vary by query type and account tier; VIP members at higher tiers receive priority handling.
For concerns related to responsible gaming or self-exclusion, visit the Responsible Gaming page for specific guidance and available tools.
Create a free account, review the full Terms, and start playing in PHP. Slots, live casino, eBingo, and the VIP Club are all waiting — accessible on mobile or desktop from anywhere in the Philippines.